Privacy policy

Bikep Services (“Bikep,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website (www.bikepservices.com) and utilize our services (Engineering, Procurement, Construction, and Manpower).

1. Information We Collect

We primarily collect information necessary to conduct our business-to-business (B2B) operations and provide our specialized services.

A. Information You Provide Directly

This includes data collected when you use our contact form, send us an email, or engage in business correspondence:

Contact Data: Names, job titles, company names, email addresses, telephone numbers, and office addresses.
Correspondence Data: Information contained in communications with us regarding our services, inquiries, or contracts.

B. Technical and Usage Data

When you visit our website, we may automatically collect certain information:

Usage Data: Details about how you use our site, including pages viewed, time spent on pages, and navigation paths.
Device Data: Internet Protocol (IP) address, browser type and version, operating system, and geographic location.

2. How We Use Your Information

We use the collected data for the following legitimate business purposes:

Service Delivery & Contract Managemen: To fulfill contractual obligations related to Engineering, Procurement, Construction, and Manpower (EPCM) services.
Communicatio: To respond to inquiries, provide project updates, and manage customer service requests.
Business Development: To identify potential business partners, analyze market trends, and improve our service offerings.
Legal Compliance: To meet statutory and regulatory requirements, including NDPR, tax obligations, and international compliance.
Website Improvement: To monitor and analyze website usage, ensuring stability, security, and an optimized user experience.

3. Disclosure and Sharing of Information

We do not sell your personal data. We may share your information only when necessary to deliver our services or comply with the law:

Service Providers: We may share data with third-party vendors and consultants who perform services on our behalf, such as IT hosting, cloud services, and email communications, under strict confidentiality agreements.
Business Partners: Information may be shared with international affiliates or partners (e.g., in the UK) to facilitate the execution of joint projects or procurement activities.
Legal & Regulatory Authorities: We will disclose information when legally required, such as in response to a court order, subpoena, or to comply with applicable data protection and government regulations (e.g., NDPR compliance).
Professional Advisors: With our lawyers, auditors, and professional consultants for advice and services.

4. Data Security and Retention

A. Security Measures

We implement robust technical and organizational measures to protect your personal data against accidental loss, unauthorized access, destruction, misuse, modification, or disclosure. This includes access controls, data encryption, and secure server infrastructure.

B. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, satisfy any legal, accounting, or reporting requirements, or resolve disputes. For prospective clients, contact information is reviewed periodically and deleted if no business relationship is established within a reasonable timeframe.

5. International Data Transfer

As a company operating in Nigeria with international partnerships (including the UK), your data may be transferred, stored, and processed in a country other than your own. Bikep Services takes all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, utilizing recognized legal mechanisms for cross-border data transfer, such as data transfer agreements.

6. Your Rights

Under the Nigerian Data Protection Regulation (NDPR) and other applicable laws, you have specific rights regarding your personal data. You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction (Rectification): Request that any incomplete or inaccurate data we hold about you is corrected.
Deletion (Erasure): Ask us to delete or remove personal data where there is no good reason for us to continue processing it.
Object to Processing: Object to the processing of your personal data when we rely on legitimate interests, unless we can demonstrate compelling grounds for the processing.
Restrict Processing: Ask us to suspend the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

We use cookies (small data files placed on your device) to enhance your experience, analyze site usage, and improve our services. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible. We encourage you to review this policy frequently to be informed of how we are protecting your information.

9. Contact Information

If you have any questions about this Privacy Policy, your rights, or our data handling practices, please contact us:

Data Controller: Bikep Services Email: info@bikepservices.com Postal Address: 17 Wosu Street, Portharcourt, Rivers State, Nigeria